FREE SHIPPING, RETURNS & EXCHANGES + FLEXIBLE PAYMENTS WITH KLARNA

Refund Policy


Returns
Our policy lasts 14 days. If 14 days have elapsed since your receipt of the merchandise, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused/unworn and in the same condition that you received it. It must also be in the original packaging.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within14 business days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at support@jenebabarrie.com.

For returns, send us an email at support@jenebabarrie.com, accompanied by a tracking number and send your item to: Jeneba Barrie Nude Footwear, LLC, 13355 Noel Road, 1100, Dallas TX 75240, United States.

Customers will be responsible for paying for shipping costs on returned items.