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Refund & Exchange Policies


What is the return policy? We accept returns within 7 days from customer's receipt of the merchandise (determined by tracking number confirmation). Merchandise must be in its original package and must be unworn and undamaged.

We recommend customers try on merchandise on a carpeted area to prevent damage. No returns will be accepted on damaged or worn merchandise. 

*Please Note: We do not accept returns on sales or discounted items. We only offer exchanges or store credit on all sales & discounted items. Items are considered discounted if the customer does not pay the full price of the item or uses any discount code.

What is the exchange policy? We allow exchanges. Please be advised that we only allow one exchange per transaction. Exchanges must be requested within 7 days from customer's receipt of the merchandise (determined by tracking number confirmation).

We suggest purchasing a swatch book to ensure shade match and limit delay and uncertainty. Swatch book order amount will be applied towards the purchase price of merchandise.

Merchandise must be in its original package and must be unworn and undamaged. We recommend that customers try on merchandise on a carpeted area to prevent damage. Customers are allowed one exchange per transaction. No exchanges will be allowed on damaged or worn merchandise. 

*Please Note: No exchange or returns allowed on our "Old Design" pumps.

How do I initiate a return or exchange? Please email: support@jenebabarrie.com. Please provide your order number in the subject line.

Return & Exchange Process

After a return/exchange is initiated by the customer (as indicated above), a return label will be generated and emailed to the customer. Customers must pack everything in its original packaging and add the new label on top of the old label. Once the product is received we will then inspect it and either accept or reject the return/exchange for reasons stated above in our policies.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within14 business days.

Please note: All waitlist deposits are non-refundable. Due to the personalized nature of our products we can not make any exceptions to this policy. 


Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund, please contact us at support@jenebabarrie.com.

 

Contact:

Customer Support: support@jenebabarrie.com

Address: Jeneba Barrie Nude Footwear, LLC, 13355 Noel Road, 1100, Dallas TX 75240, United States.